Frequently asked questions

Online booking is available. You can browse the apartments and contact us about your plans; an enquiry is not a reservation.

Our current accommodation is in Istanbul, Türkiye. Explore Destinations to browse countries and locations, then open an individual listing for property details. Kiristalşehir / D Royal operates the current Istanbul apartments.

Each apartment page shows its approved maximum capacity. Capacity does not describe the number or type of beds. Ask us about sleeping arrangements before booking if these are important for your group.

Arrival and departure times depend on the property. For the current Kiristalşehir collection, check-in is from 15:00 and check-out is by 11:00, Istanbul local time. Contact us about other arrival times; do not assume they are available.

The property's reference pricing is in USD. The booking flow will show the checkout amount in your selected supported currency for your selected stay before payment. Listing rates alone are not a final quote.

ULIXAR COMMERCE TECHNOLOGIES LTD, the operator of Priceino Holiday, receives customer payments through its Shopify Payments account.

Under the initial policy, cancellation at least 168 hours before local scheduled check-in gives a full accommodation refund; at least 48 but less than 168 hours gives at least 50%. Below 48 hours, up to 100% may be retained, limited to reasonable direct net loss after re-letting and saved costs. Genuinely unused cleaning is refunded and there is no cancellation administration fee. Changes require a new availability/price check and explicit acceptance. Read the full cancellation policy. Online booking is available.

We use the property’s own photographs where they can be attributed to the apartment. We do not substitute another apartment’s photographs when the source is unclear. Some galleries include the property's shared surroundings; these do not by themselves confirm access to shared facilities.

No. We preserve the property's layout description separately from maximum guest capacity. Ask us for the sleeping arrangements if your group needs particular beds or separate rooms.

Pets are not accepted initially, subject to applicable assistance-animal obligations. Visitors need advance operator approval; unregistered overnight guests, over-occupancy and disruptive parties are not permitted. Early check-in requires specific agreement. Read the guest rules.

No. It is ULIXAR's registered office. Accommodation location and arrival instructions relate to the individual property and must be checked before travel.

No. An enquiry creates no payment, hold or reservation. Without dates, browsing results are not a date-specific availability check. Select dates and guests to check live availability.

Contact our team with your order reference so we can check the booking status. Do not pay again solely because a reservation confirmation has not arrived.

Email holiday@priceino.com or use our contact form. Include your reference, a description of the issue and the outcome you are seeking. Never send full card details.

Ask about the precise feature you need, such as step-free access, a lift or shower access. We do not label an apartment accessible from photographs alone. Wait for property-specific confirmation before relying on a feature.

Use the operator contact supplied in your arrival instructions and contact Priceino Holiday with your reservation reference. Explain the issue and what help is needed. In immediate danger, contact local emergency services first; the enquiry form is not an emergency service.

No such cover is included or promised on these listings. Do not assume that protections offered by another booking platform apply to a direct Priceino Holiday enquiry or booking.

The booking guest must be at least 18 and able to enter into the agreement, and must be authorised to act for the travelling group. The lead booker must present valid government-issued ID to the operator at arrival. Additional guest registration is only as lawfully required. Do not send ID copies through the enquiry form.

Our arrival guide links to the verified property-level map location. It is not a substitute for the apartment's entrance, key collection or arrival instructions.

There is no separate damage/security deposit at initial launch. Indoor smoking and vaping are prohibited, but these rules do not introduce a fixed fine or automatic card charge. Any damage claim must be itemised, supported by evidence, exclude ordinary wear and allow you to respond.

No separate no-show penalty applies. Late cancellation and unused nights after early departure use the fair-loss, re-letting and saved-cost limits. Nights already provided remain payable and genuinely unused cleaning is refunded. Read the late-arrival and no-show process.

We offer a suitable alternative only with your agreement, or refund unprovided accommodation and services. Mandatory remedies are unaffected; you do not have to accept a voucher.