Priceino Holiday

Cancellations & refunds

Last updated: 26 September 2026. Cancellation, changes and refunds for Priceino Holiday’s initial booking policy.

Initial booking policy: the rules below are the Priceino Holiday initial policy baseline. Online booking and payment are available. Publishing these rules does not create a reservation or alter conditions already agreed for an existing booking.

Cancellation deadlines and refunds

At least 168 hours (7 full days) before scheduled check-in: full refund of the accommodation amount.
At least 48 hours but less than 168 hours before scheduled check-in: refund of at least 50% of the accommodation amount.
Less than 48 hours before scheduled check-in: up to 100% of the accommodation amount may be retained, subject to the fair-loss limit below.

Deadlines use the scheduled check-in instant in the accommodation’s local time. Exactly 168 hours is in the full-refund band; exactly 48 hours is in the at-least-50% band. For the initial Istanbul collection, scheduled check-in is 15:00 Europe/Istanbul local time.

Fair loss, re-letting and cleaning fees

A cancellation deduction must not exceed the reasonable direct net loss caused by the cancellation. We take reasonable steps to re-let the accommodation and reduce the loss, deduct saved costs and replacement revenue, and return any excess retained. We explain deductions; the percentage bands are maximum retention limits, not automatic forfeiture of payment.

Genuinely unused cleaning fees are refunded. There is no cancellation administration fee. Mandatory consumer rights and remedies for accommodation not supplied as agreed are unaffected.

How to request cancellation or help

Email holiday@priceino.com or use our contact form.
Include your order or reservation reference, booking email, apartment and dates.
Say clearly whether you are cancelling, requesting a change, or querying a payment.
Keep your request and our confirmation of the reservation and refund outcome.

The recorded receipt time of an unequivocal cancellation request determines the cancellation band, not the time taken to process it. Reservation cancellation and refund processing are separate events; contact us if confirmation is missing.

Changes to dates, accommodation or guests

Changes require a new availability and price check and your explicit acceptance of the revised stay and total. There is no separate amendment administration fee. Until a change is accepted, the original reservation remains in place. If you choose to cancel instead, the cancellation schedule applies. A date-change request does not silently reset an existing cancellation deadline.

Late arrival, no-shows and early departure

Tell the operator and Priceino Holiday if you expect to arrive late. A notified delay does not by itself cancel your stay. If there is no arrival or contact by 15:00 local time on the day following scheduled check-in, reasonable contact attempts and notice to you must precede release of the remaining accommodation.

There is no separate no-show penalty. The late-cancellation treatment applies to the unused stay, subject to the same fair-loss, re-letting, saved-cost and unused-cleaning protections.

If you leave early, nights already provided remain payable. For cancelled unused nights, the late-cancellation treatment applies with the same fair-loss limit and deductions for re-letting and saved costs. Cleaning already used is not refundable. Accommodation failures and mandatory remedies are considered separately.

If the operator cannot provide the accommodation

If the contracted accommodation cannot be supplied, we will offer a suitable alternative only with your agreement, or refund the unprovided accommodation and services. You do not have to accept an alternative or a voucher. Duplicate charges, payment without a confirmed reservation, materially misdescribed accommodation and mandatory legal remedies are reviewed separately from ordinary guest cancellation.

Report problems promptly, with the reference, dates, what happened and relevant evidence. Where practical, allow the operator an opportunity to put things right. You are not required to remain somewhere unsafe. A serious disruptive event is considered on its facts and under applicable rights; no automatic insurance or platform-protection cover is promised.

Refund method and follow-up

Eligible refunds normally return to the original payment method. Another route requires a lawful, documented reason. Keep the refund reference and check the amount and currency against the payment record. Bank and payment-provider processing times vary; we do not promise a fixed completion date.

If a recorded refund has not appeared, contact us with the reference and ask your payment provider to trace it. Never send a full card number or security code. There is no separate security deposit to release under the initial policy.

Consumer rights

The UK statutory 14-day cooling-off right generally does not apply to accommodation booked for specific dates. This does not remove the contractual refunds above or mandatory remedies if accommodation is not provided as agreed.

Read our Website and Booking Terms, guest and arrival rules and complaints process. Nothing here limits rights that cannot lawfully be excluded.